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Commercial Tapes

Return and Refund Policy

Commercial Tapes (Trading Name of Mafson LTD)
Company Number: 12731462 | VAT: GB379295832

General Policy

We want you to be completely satisfied with your purchase. We recommend ensuring the suitability of products before purchase, as returns are accepted only in certain circumstances.

All returns are subject to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and our extended commercial terms as detailed below.

Returns (Change of Mind / Unwanted Items)

If you wish to return an item due to a change of mind:

  • You must notify us via email at contact@commercialtapes.co.uk within 30 days of delivery.

  • Items must be unopened, unused, and in perfect, resalable condition.

  • Customers are responsible for return shipping.

  • Original shipping charges are non-refundable and will be deducted.

  • We do not charge any restocking fees for standard returns.

Return Shipping: Customers are responsible for return postage. We recommend using a tracked and insured service.

Refunds: Refunds are issued only after inspection and confirmation that the item has been returned in acceptable condition. A full refund will be processed within 2 business days. Depending on your bank or payment method, it may take 3-7 business days for the amount to appear in your account.
Original delivery charges are non-refundable unless the item was faulty.

Faulty or Damaged Items

If your product arrives damaged or defective:

  • Notify us at contact@commercialtapes.co.uk within 24 hours of delivery.

  • We may request photographic evidence to assess the issue.

  • Based on the situation, we will offer a replacement, exchange, refund, or repair at no cost to you.

Returns Procedure

To initiate a return, email contact@commercialtapes.co.uk with:

  • Your order number

  • A brief explanation of the reason for return

  • Confirmation that the item is in original, unused condition

  • Preferred resolution (refund, replacement, exchange)

Return Address:

Mafson LTD
58 Ormonde Crescent, Hexthorpe, Doncaster, DN4 0GP, United Kingdom

We strongly recommend using a tracked and insured courier service, as customers remain liable for goods until received and inspected.

Exchanges

Exchanges are accepted within 30 days, provided the item is unused and in its original packaging.

  • Customers cover return and re-shipping costs.

  • We’ll confirm product availability before any exchange is finalized.

Product Suitability & Advice

While our team is happy to offer general advice, all recommendations are informal. We cannot guarantee a product’s suitability for a specific purpose without firsthand technical assessment. Responsibility for correct product selection rests with the customer.

Exclusions

  • Custom-cut, made-to-order, or special-order products are non-refundable unless faulty.

  • Items returned in unsellable condition may be rejected or refunded at a reduced rate.

Order Cancellations

To cancel an order, contact us as soon as possible at contact@commercialtapes.co.uk.

  • If the order has not yet been dispatched, we’ll cancel it with no charge.

  • If already dispatched, the standard return procedure applies.

Contact Us

If you have questions or need help, we’re here for you.

Commercial Tapes – Customer Support

Phone: +447449976178
Email: contact@commercialtapes.co.uk
Address: 58 Ormonde Crescent, Hexthorpe, Doncaster, DN4 0GP, United Kingdom

(Monday–Friday, 9:00am – 4:00pm)